Hello! We've provided detailed information below, but if you have any additional questions, please don't hesitate to contact us—we're here to help and genuinely care about your experience!
Returns:
Unworn and undamaged items may be returned for a full refund, minus a 15% restocking fee. Please notify us about your return within 14 days from the original delivery date. Shipping costs will be deducted from your refund.
All returned items must be shipped using the shipping label we provide upon your return request. To initiate a return, please email us at info@archipelnewyork.com.
Please Note:
All rings are custom-made to order, making them and all custom pieces final sale. However, our rings are designed to allow for resizing. If your ring's size isn't perfect upon arrival, we offer one complimentary resizing within two sizes up or down. Shipping for resizing will incur an additional charge based on UPS ground rates. Resizing typically takes approximately 2 weeks. If you need resizing urgently, we encourage you to consult a local jeweler. For further resizing details, please visit our Care page or email us at archipelnewyork@gmail.com.
Cancellation
You may cancel your order within 24 hours of placing it. Unfortunately, cancellations cannot be processed after this 24-hour period.